Frequently Asked Question

Where are you based? Are you open to travel for my wedding?

We are proudly based in Kolkata, India, with additional meeting locations in Ranchi, New Delhi, and Haldia. We specialize in destination weddings and are always excited to travel across India or abroad to capture your special day. Our team is well-equipped to deliver top-tier photography services wherever your wedding takes place, ensuring your memories are beautifully preserved.

Which locations have you traveled to for shooting weddings? Do you cover destination weddings?

Absolutely! We have had the honor of capturing weddings across India, from the serene beaches of Goa to the majestic palaces of Rajasthan. Our expertise in destination weddings allows us to bring your vision to life, no matter where in the world you choose to celebrate your love.

Do you charge extra for outstation assignments?

No, we do not charge additional fees for outstation assignments. Our pricing remains consistent regardless of the location, ensuring transparency and value for your investment in capturing your special moments.

What about the travel costs for your team?

Travel costs refer to the expenses incurred for transporting our team and equipment from our base location to your event venue. We generally use standard transportation options that can securely and efficiently handle our equipment. If you have any specific preferences or requirements, please let us know in advance.

Who is responsible for covering the travel and transport costs?

For all events, the cost of transportation between locations, including from our base to your event venue and back, is covered by the client. We recommend providing comfortable and reliable transport to ensure that we can capture every moment seamlessly.

In cases where the travel cost is not included in our fees, it will be the client’s responsibility to cover these expenses.

How many team members do you travel with? Can reducing the crew size lower the cost?

Our focus is on delivering high-quality photography and videography. The size of our crew is tailored to your specific needs, based on factors like the number of guests, the size of the venue, and the complexity of the events. Reducing the crew size may not necessarily reduce costs, as each wedding requires a carefully planned team to ensure every moment is captured perfectly.

We recommend discussing your requirements with us so we can determine the optimal crew size for your event while maintaining the high standards of service you expect.

What does 'exclude accommodation' mean?

'Exclude accommodation' means that we require you to provide accommodation for our team during your event. Our crew needs a clean, secure, and private space where they can rest and handle essential tasks, such as data transfer, backup, and equipment charging, especially if work extends late into the night or at unusual times.

However, we prefer to stay close to you and your family to ensure we're familiar with everyone and can seamlessly integrate into your event.

What does 'include accommodation' mean?

'Include accommodation' means that the price quoted to you covers the cost of accommodation for our team. There are no hidden charges for lodging; the accommodation is our responsibility during your event. In other words, the cost you see is comprehensive and includes all necessary expenses related to our stay.

What if we book you without meeting in person beforehand? Can we arrange a meeting at our event location or home?

In today’s digital age, finding the best quality service online is common. We understand this and strive to offer exceptional service regardless of location. Our firm is fully registered, and payments are processed through secure, registered gateways like PayUMoney, ensuring transparency and trust. We back up our services with comprehensive documentation, so you can feel assured of our commitment.

While we generally handle everything online, we are more than happy to arrange a meeting at your event location or home if necessary. This helps us ensure that every detail is perfectly tailored to your needs and expectations.

We’re not receiving emails from communication.muddyearth@gmail.com. What should we do?

Please check your spam or junk email folder to see if the message has been mistakenly filtered there. If you find our emails in spam, mark them as "Not Spam" to ensure future communications are delivered to your inbox.

If you still do not see our emails in either your inbox or spam folder, please contact us directly by phone so we can promptly resolve the issue.

How do you deliver photos and other content like videos, albums, teasers, or wedding highlights?

We deliver your wedding photos and videos through secure cloud services such as Google Drive. For large files that may be challenging to transfer via cloud, we offer courier delivery to ensure safe and timely receipt.

Photos and videos are available on the cloud for a specified period. Should you wish to retain access to your content for an extended time, an additional charge will apply.

How much time do you take to deliver the complete content?

The delivery timeline for your wedding content varies based on several factors. Generally, we require up to 180 working days to complete our processing. Please note that the time you take to select your preferred photos is not included in this timeframe.

  • Photos: Typically delivered within 20-30 days.
  • Traditional/Full-Length Videos: Usually completed within 3-4 months.
  • Stay Tune & Wedding Highlights: Generally ready within 4-5 months.
  • Albums: Requires 30-45 days after receiving your selected photos.

How many photos will we receive, and how do you determine the number of photos?

The number of photos provided is tailored to your specific project requirements. Factors influencing the total include the size of your guest list, the event location, the duration of the event, and the number of events covered. We ensure to capture all significant moments, providing a comprehensive and memorable collection of images.

What is an edited photo, and what type of editing do you perform?

We capture every significant moment of your event, but technical imperfections can occur. Our editing process involves selecting the best photos and enhancing them using professional software. Editing includes adjusting exposure, highlights, cropping, and color correction. We avoid photo manipulation to preserve the genuine emotions and authenticity of your event.

Can we get some photos or videos early for social media posts?

Yes, we understand the excitement of sharing moments with family and friends. We can provide a selection of photos within seven working days for your social media posts. However, early delivery of videos is not feasible.

Can we receive all photos and videos urgently based on our schedule?

Yes, if you require an expedited delivery of photos and videos, we can prioritize your project. Please note that this will incur an additional fee to cover the cost of expedited editing and processing.

What is the difference between a cinematic wedding video and a traditional wedding video?

A traditional wedding video captures all the moments of your event in their entirety, preserving your memories as they occurred. This type of video is typically longer and provides a comprehensive record of your day.

In contrast, a cinematic wedding video, or "cine wedding," offers a more artistic and stylized representation of your event. It emphasizes creative storytelling, often resulting in a shorter, more dynamic film that ranges from 10 to 35 minutes, depending on your budget. Creating a cinematic video involves higher costs due to the additional crew, equipment, and editing required.

While traditional videos aim to document every detail, cinematic videos focus on crafting a visually engaging and emotionally impactful narrative. We blend creativity with your preferences to ensure a high-quality cinematic experience.

Which format of softcopy photos can we expect?

We typically provide photos in JPEG/JPG format with a print resolution of 300 DPI (dots per inch), and each file is generally less than 15 MB.

If you need specific photos in a different size or resolution, please let us know before the delivery. We aim to provide common formats that meet standard requirements.

For requests made after delivery, please note that it may take additional time depending on our current workload.

Which format of video will we receive upon final delivery?

We typically deliver videos in MP4 format, as it preserves the best quality. If you require a different format, please note that converting to another format might impact the video quality. We generally recommend sticking with MP4 to ensure the highest quality for your final product.

Can we select photos for the print album before making the final payment?

We understand your eagerness, but please note that the final payment is required before we can proceed with printing the album or delivering any remaining content. The print process and final delivery will only commence after we receive the final payment. To avoid delays, we kindly request that you make the payment as soon as possible.

What happens if you can’t provide the photos as promised?

While we strive to fulfill all promises, certain situations can impact our ability to deliver as expected. Issues such as miscommunication, limited time for key events, location disturbances, interruptions by guests, client fatigue, and other unforeseen interruptions during the shoot can affect the outcome. We always aim to deliver the best possible results and address any concerns promptly. If you experience any issues, please reach out to us directly so we can work together to resolve them.

What if we can’t provide the wedding video as promised?

In rare instances, unexpected challenges might affect our ability to deliver the wedding video as promised. These challenges can include communication issues, insufficient coverage of key moments, disturbances at the location, interruptions by guests, or the fatigue of the client. Our team is committed to delivering high-quality results and will address any issues promptly. If you encounter any concerns, please contact us immediately so we can work together to find a resolution. We prioritize your satisfaction and strive to ensure a memorable experience with our wedding video services.

Can I request changes to the cine-wedding video?

Our team, with years of experience in crafting cinematic wedding videos, ensures that each video we deliver represents our highest quality work. We advise against making changes to the cine-wedding video, as alterations can affect the overall quality and impact of the final product. Each video is created with a unique style and meticulous attention to detail, and we deliver it only when we believe it reflects our best work.

We value your input and are open to suggestions to enhance your experience. However, please understand that significant modifications might compromise the original vision and quality of the video.

What payment methods do you accept?

We offer a variety of payment options to ensure convenience for our clients. You can choose from the following methods:

  • NEFT/RTGS: Direct bank transfers via Net Banking.
  • Online Payments: Payments through our secure payment gateway. Please note that a 3% transaction fee may apply, subject to change.
  • Cash: We accept cash payments.
  • Cheque: Cheque payments are also accepted.

If you have any specific preferences or need assistance with payment options, please feel free to contact us.

What is the process for working with you? Can you provide a flowchart?

Certainly! Here’s a detailed flow of our process to ensure a smooth and efficient experience for you:

  • Select Us: Choose our wedding photography firm for your special day.
  • Initial Details: We will request some details via WhatsApp or email to better understand your requirements.
  • Create Assignment & Agreement: We will draft assignment details and a contract for your review.
  • Estimate Amount: After reviewing the contract, we will provide you with an estimate of the total cost.
  • Payment: Confirm the agreement and pay the amount as per the contract. You will receive a payment receipt for every transaction.
  • Service Preparation: We begin the process of delivering our services, maintaining regular communication with you as needed.
  • Final Payment: Settle the remaining balance as agreed upon after the event.
  • Delivery of Content: We will send your photos and videos via cloud storage or a USB drive.
  • Printing: If you require printed materials, provide us with the images and necessary details, and make the payment for printing. We will then handle the printing and delivery via courier or hand.
  • Data Deletion: Once the project is complete, we will notify you before deleting the photos from our cloud storage or other systems.
  • Project Completion: We ensure that all aspects of your project are fulfilled to your satisfaction.

We aim to make this process as seamless as possible and are here to assist you every step of the way. If you have any questions or need further clarification, please don’t hesitate to reach out to us.

What happens if my address changes?

We always confirm the delivery address before sending out any couriers. If there are any changes to your address, please inform us promptly to ensure accurate delivery. It is your responsibility to update us with any address changes to avoid any potential issues with receiving your photos, videos, or other materials.

Can I expedite the courier service to receive my content faster?

While we strive to deliver your content as quickly as possible, we cannot guarantee expedited courier services. If you need faster delivery, please let us know in advance so we can discuss available options and try to accommodate your request. However, please note that courier speed may still be subject to external factors and service availability.

Deliverable

Muddyearth, India’s leading wedding firm tries to deliver the maximum type of deliverable content. The firm always updates and follow the modern market trend. Some idea we try to keep secret always and special for you.

  • 1
    Digital Invitation Card
  • 2
    Cinematic Wedding Film [Realistic]
  • 3
    Pre & Post Wedding Photos and Videos
  • 1
    Photo Story
  • 2
    Canvera Album
  • 3
    Wedding Full Video [Day/Event-wise]
  • 2
    Canvas Print